Service & Warranty

Warranty Coverage
At CISMAC, we stand behind the reliability of our instruments. Most devices come with a standard two-year warranty, which can be extended upon request for added peace of mind.

Fixed-Price Repair Service
CISMAC offers a transparent, fixed-price repair service that includes freight and packaging—ensuring fast and hassle-free processing for customers across India.
Whether your:

» Laboratory instrument has stopped working
» Heating element is underperforming
» Stirring function requires calibration or repair

Simply refer to our Service Price Overview and follow the outlined procedure to initiate your repair with CISMAC. We ensure fast, transparent, and reliable service—so your lab operations stay uninterrupted.

Custom Estimates & Replacement Options
If your device isn’t listed in our fixed-price catalog or requires specialized attention, we’ll provide a detailed cost estimate including:

1. » Spare parts Breakdown
2. » Laboure time
3. » If a repair isn’t economically viable, we’ll offer a comparable replacement device tailored to your needs.

How to Send Your Device to CISMAC
To ensure smooth and secure processing of your service request, please follow these steps:

- » Clean the device thoroughly to meet safety and hygiene standards.
- » Package the device securely using either the original packaging or suitable transport-grade materials.
- » Include sufficient padding to protect the device during transit.
- » Attach the signed safety declaration either inside the package or externally in a shipping pouch.
- » Ship the device to:
  CISMAC LabTech Pvt. Ltd.
  Service Department
  Plot No.8 Satvan Industrial Park, NH-48,
  Village-Valad, Nana Chiloda,
  Ahmedabad, Gujarat, India.